Privacy Policy

Effective Date: March 28, 2026

Veylance, Inc. ("Company," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at app.veylance.com (the "Site") and who use our services (the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our Site or use our Services.

By accessing or using the Site or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use the Site or Services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide, including:

• Contact Form Submissions: When you request access or submit an inquiry through our Site, we collect your name, email address, company name, role, and any message content you provide.
• Account Registration: When you create an account, we collect your name, email address, and organizational affiliation.
• Customer Data: If you subscribe to our Services, you may upload documents and data to the platform for processing. The handling of Customer Data is governed by your SaaS Services Agreement with us.
• Communications: When you contact us via email or other channels, we retain the content of those communications.

1.2 Information Collected Automatically

When you visit the Site, certain information is collected automatically, including:

• Log Data: Your IP address, browser type and version, operating system, referring URL, pages visited, date and time of access, and time spent on pages.
• Device Information: Information about the device you use to access the Site, including device type and screen resolution.
• Cookies and Similar Technologies: We use cookies as described in Section 4 below.

1.3 Information We Do Not Collect

We do not knowingly collect sensitive personal information such as Social Security numbers, financial account numbers, health information, or biometric data through the Site. We do not collect personal information from children under the age of 18. Our Site and Services are intended for use by professionals at institutional organizations and are not directed at individuals under 18.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Services: Processing your requests, managing your account, and delivering the features and functionality of the Services.
• To Respond to Inquiries: Responding to your questions, requests for demos, and other communications.
• To Communicate with You: Sending service-related notices, updates, administrative messages, and information about our Services that may be relevant to you based on your inquiry or use of the Site.
• To Improve the Site and Services: Analyzing usage patterns and trends to improve functionality, performance, and user experience.
• To Ensure Security: Detecting, preventing, and addressing technical issues, fraud, and unauthorized access.
• To Comply with Legal Obligations: Meeting applicable legal, regulatory, or compliance requirements.

3. AI Processing

Our Services utilize artificial intelligence and large language model technologies provided by third-party service providers ("AI Providers") to process data and generate analytical outputs. When you use the Services:

• Your data may be transmitted to AI Providers solely for the purpose of delivering the Services.
• Data is transmitted via API for real-time processing only. No AI Provider has persistent access to or stores your data beyond the duration of an individual processing request.
• Our agreements with AI Providers prohibit the use of customer data for model training purposes.
• We do not use your data to train AI models.

3.1 Email Agent Processing

If the Email Agent feature is enabled for your organization, the Service may access and process your unread email messages to classify their content and, optionally, draft responses on your behalf. Specifically:

• Email message content (subject, body, sender, and recipients) is transmitted to our AI Provider for classification and response drafting.
• Email content is processed in real time and is not stored by us or the AI Provider beyond the duration of the processing request.
• Draft responses are saved to your email provider (e.g., Microsoft Outlook, Google Gmail) as drafts only. No emails are sent automatically.
• The Email Agent feature is disabled by default and must be enabled by your organization's administrator. You may revoke your consent to email processing at any time through the Settings page.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site operators.

4.2 Cookies We Use

4.3 What We Do Not Use

We do not use third-party advertising cookies, social media tracking pixels, or behavioral retargeting technologies. We do not serve ads on the Site, and we do not share cookie data with advertising networks.

4.4 Managing Cookies

You can manage your cookie preferences through the cookie consent controls on our Site. You can also configure your browser to refuse cookies or alert you when cookies are being sent. Note that disabling strictly necessary cookies may affect the functionality of the Site.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as cloud hosting, AI processing, and email delivery. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government request.
• Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms of Service.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

6. Data Security

We implement industry-standard security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Audit logging and monitoring
• Regular security assessments

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. By using the Site and Services, you acknowledge and accept these risks.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact Form Submissions: Retained for as long as needed to respond to your inquiry and for reasonable follow-up, after which they are deleted or anonymized.
• Account Information: Retained for as long as your account is active.
• Customer Data: Upon termination of your subscription, you may request retrieval of your data within 30 days, after which it will be securely deleted in accordance with the terms of your SaaS Services Agreement.
• Log Data: Retained in accordance with our internal data retention policies and applicable legal requirements.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Communications: You may opt out of receiving non-essential communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us at privacy@veylance.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by Company. This Privacy Policy applies solely to information collected by us through the Site and Services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Site with a revised effective date and, where appropriate, by sending a notice to the email address associated with your account. Non-material changes or clarifications will take effect immediately upon posting. Your continued use of the Site or Services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Veylance, Inc.
50 Murray Street
New York, NY 10007
Email: privacy@veylance.com